Terms and Conditions –
Wedding Flowers & Event Decoration
Last updated: 05.12.2025
1. About Us
These Terms and Conditions ("Terms") apply to the use of the website [yourdomain.dk] (the "Website") and to all bookings and purchases of wedding flowers, event decoration and related services made through the Website, by e-mail, social media or in person.
The Website and services are provided by:
Studio Stokkeby
Linda Dokkedahl
Vestergade 47C, 5970 Ærøskøbing, DK
CVR no.: 45983129
E-mail: linda@studiostokkeby.dk
Phone: 0045 2014136
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By placing a booking or order with us, you agree to be bound by these Terms.
2. Scope of Services
2.1 We provide custom floral design, wedding flowers, event decoration and related services, which may include:
- Bridal bouquets, bridesmaids’ bouquets, boutonnieres and corsages
- Ceremony and reception flowers
- Table decorations and centerpieces
- Floral installations and backdrops
- Rental of vases, stands, candles and other decorative items
- Delivery, set-up and takedown at the event location
2.2 The specific services for your event are described in our written proposal / order confirmation (the "Order Confirmation"). Only what is listed in the Order Confirmation is included in the price.
3. Booking Process and Contract Formation
3.1 You can contact us through the Website, e-mail, phone or social media to request a quote for your event.
3.2 Based on your information (date, venue, style, budget, guest count, etc.), we will provide a non-binding quote. This quote may be subject to changes if your requirements change.
3.3 A binding contract between you and us is formed when:
(a) you accept our quote in writing (e.g. by e-mail); and
(b) we confirm your booking in writing and receive any required booking fee / deposit as stated in the quote.
3.4 We reserve the right to decline any booking, for example if we are already fully booked on your event date.
4. Prices and Payment
4.1 All prices on the Website and in our quotes are stated in [currency, e.g. DKK/EUR] and include Danish VAT (MOMS), unless otherwise stated.
4.2 Any additional costs such as delivery, set-up, takedown and rental fees for decoration items will be clearly stated in the quote and/or Order Confirmation.
4.3 A non-refundable booking fee of [25%] of the total price is payable to secure your event date. We are not obliged to reserve your date until we have received this booking fee.
4.4 The remaining balance must be paid no later than [e.g. 14] days before the event date, unless otherwise agreed in writing.
4.5 Payment can be made using the payment methods specified on the Website or in the invoice.
4.6 If you fail to pay on time, we may cancel your booking. In such case, our cancellation terms in section 8 apply.
5. Changes to Your Order
5.1 Minor adjustments to quantities, colours or details may be possible up to [e.g. 4 weeks] before the event date, subject to availability of flowers and materials.
5.2 Any changes requested after this deadline may not be possible or may result in additional charges.
5.3 Significant changes (e.g. change of venue, date, concept or large reduction in quantity) may be treated as a partial cancellation and may be subject to the cancellation fees set out in section 8.
6. Flowers, Materials and Substitutions
6.1 Fresh flowers are natural products. Colour, size and shape may vary and are influenced by season and availability. You accept that reasonable variations from inspiration photos and mood boards may occur.
6.2 Specific flower varieties and colours cannot be guaranteed. We will aim to follow your preferred style and colour palette as closely as possible, but we reserve the right to make substitutions of equal or higher value if certain flowers are unavailable or of insufficient quality from our suppliers.
6.3 We are not responsible for allergic reactions to flowers, plants or materials. If you or your guests have allergies, it is your responsibility to inform us in advance so that we can advise or adapt the designs where possible.
7. Delivery, Set-Up and Takedown
7.1 Delivery, set-up and takedown times will be agreed in writing in the Order Confirmation.
7.2 You are responsible for ensuring that:
- We have safe and timely access to the venue, including any necessary security or entry information; and
- The venue permits the installation of flowers and decorations as planned (e.g. use of candles, installations on walls/ceilings, etc.).
7.3 Once the flowers and decorations have been delivered and set up at the venue, the risk passes to you or to the venue (depending on your agreement with the venue).
7.4 We are not responsible for any damage to flowers or decorations caused by guests, venue staff, weather conditions, or circumstances beyond our control after set-up.
7.5 If takedown / collection of rental items is included, you must ensure that the items are available for collection at the agreed time and location.
8. Cancellation and Postponement
8.1 You may cancel your booking at any time by notifying us in writing (e-mail is sufficient).
8.2 If you cancel, the following fees apply (unless otherwise stated in your Order Confirmation):
- If you cancel less than 2 weeks before the event date: you pay 100% of the total price.
8.3 These fees reflect the work already undertaken, administrative costs, loss of other bookings, and the fact that flowers and materials may already have been ordered.
8.4 Postponement to a new date is subject to our availability and may be treated as a cancellation plus a new booking. We will try to accommodate postponements where possible and will discuss any fees or adjustments with you.
8.5 Your statutory rights as a consumer, if applicable, are not affected by this section.
9. Right of Withdrawal (Consumers in the EU)
9.1 If you purchase standard products (e.g. ready-made items from our online shop) as a consumer, you may have a legal right of withdrawal within a certain period, in accordance with applicable consumer protection law.
9.2 However, many of our services are:
- custom-made according to your individual specifications; and/or
- linked to a specific event date (weddings and events).
For such services and custom-made products, the usual right of withdrawal may not apply or may end once the service has been fully performed on the event date, to the extent permitted by mandatory law.
9.3 We will inform you in your Order Confirmation whether a statutory right of withdrawal applies to your booking and how you can exercise it, where required.
10. Rental Items and Responsibility for Damage
10.1 Any vases, stands, candle holders, arches, structures or other decorative items that are rented remain our property at all times.
10.2 You are responsible for the rented items from delivery / set-up until we collect them, unless otherwise agreed.
10.3 If rented items are missing or damaged beyond normal wear and tear, we may charge you the cost of repair or replacement at our reasonable discretion.
11. Complaints and Quality Issues
11.1 If you are not satisfied with our services or products, please contact us as soon as possible, ideally on the event day or the following day, so that we can assess the issue.
11.2 We may ask for photos and a description of the problem. As flowers are perishable, it is important that issues are documented promptly.
11.3 If a product or service is defective, you may be entitled to a remedy (e.g. price reduction or partial refund) in accordance with applicable Danish consumer protection law.
12. Limitation of Liability
12.1 Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under mandatory law.
12.2 Subject to clause 12.1 and to the extent permitted by Danish law, we shall not be liable for:
- indirect or consequential loss; or
- loss of profit, loss of opportunity or loss of enjoyment of the event.
12.3 Our total aggregate liability arising out of or in connection with any booking shall be limited to the amount paid by you for the specific booking giving rise to the claim.
13. Force Majeure
13.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, strikes, war, terrorism, pandemic restrictions, supply chain disruptions, or sudden closure of your venue.
13.2 In such cases, we will contact you as soon as possible to discuss alternative solutions. Any refunds or changes will be handled in good faith and in accordance with applicable law.
14. Privacy and Cookies
14.1 We process personal data in accordance with applicable data protection law. Details are set out in our Privacy Policy, available on the Website.
14.2 Our use of cookies on the Website is described in our Cookie Policy, available on the Website.
15. Governing Law and Jurisdiction
15.1 These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Denmark.
15.2 If you are a consumer residing in the EU, you may also benefit from mandatory provisions of the law of your country of residence.
15.3 Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Denmark, without prejudice to any mandatory rights you may have as a consumer to bring claims in your country of residence.
16. Changes to These Terms
16.1 We may revise these Terms from time to time, for example to reflect changes in law or our business practices.
16.2 The version of the Terms applicable to your booking is the version in force at the time you confirm your booking. The current version is always available on the Website, with the date of the latest update indicated at the top.